Sunday, November 21, 2010

Due Times For Orders

Orders for Standard, Full Service and Proof Prints received before 3:00pm (CST) M-F will be ready by 12:00 noon (CST) the next working day based on a Monday-Friday basis.  The addition of each finishing service (ie. mounting, texturing, etc) adds one day per service.  Below are the schedule of days required for other types of products:

Canvas Products - 4 Days
Specialty Products - 3 Days
Digital Press Products - 3 Days
Scanning Service - 1 Day
Retouching Services - 3-5 Days
Design Services - 3-5 Days
Video Transfer Services - 3-5 Days

When ever any of the above services are combined on a single order then the days are added to the order for a final due date, not to exceed 5 day's.  Any order received by 3:00pm on Monday will be ready by 12:00 noon on Friday.

Our lab has always maintained extra equipment so that we may continue to meet our ready date and times during the heaviest of seasons.  Typically the only reason for a delay on an order would be due to technical difficulty's associated with an order.  If a technical issue should occur with an order, extra time will be added to the order until the issue is resolved.

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