Thanks for visiting the Digital Pro Lab Journal! Photo Express Digital Pro Lab in San Antonio, Texas is a full service professional photo lab. We specialize in everything photo! I've created this blog to help describe our products and services. I'll be commenting on our services and giving my personal perspective on products, services, and issues I see on a regular basis. I hope you will find this information useful.
Thursday, October 13, 2011
Wednesday, December 8, 2010
High Volume Package Printing Services
Our High Volume Products & Services are available to seasoned sports and school photographers shooting at least two entire leagues and schools per year. The minimum order for High Volume prints is $25.00. Currently, High Volume products are only available through our Express Digital software solution in limited sizes. Photographers placing orders for High Volume products can not mix other products from outside this catalog. Orders can be Batched or sent as a single order by team or by class.
All High Volume Products come with our Monitor Match Guarantee.
High Volume orders received by the lab that do not meet the minimum requirements or that contain products from outside that catalog will eventually receive a lab error in their Express Digital software. It is the responsibility of the photographer to recreate the order to meet the requirements and resubmit the order to the lab. Due to the lack of lab control in the Express Digital system, photographers that continually send orders with requirement issues may have the High Volume product option removed as an ordering option.
Access to High Volume products requires special access to be granted by customer service management at the lab. If you are interested in our High Volume products, please contact the lab for eligibility for access to those products.
All High Volume Products come with our Monitor Match Guarantee.
High Volume orders received by the lab that do not meet the minimum requirements or that contain products from outside that catalog will eventually receive a lab error in their Express Digital software. It is the responsibility of the photographer to recreate the order to meet the requirements and resubmit the order to the lab. Due to the lack of lab control in the Express Digital system, photographers that continually send orders with requirement issues may have the High Volume product option removed as an ordering option.
Access to High Volume products requires special access to be granted by customer service management at the lab. If you are interested in our High Volume products, please contact the lab for eligibility for access to those products.
Monday, November 29, 2010
DPL "Standard" Products (Products Printed to an Industry Standard of Color)
Our DPL "Standard" Products are printed to an industry standard of color and contain some of our lowest pricing available to our customers. These products are intended for customers who edit and adjust their own images on calibrated monitors using software like, Adobe Photoshop, Adobe Lightroom and Apple Aperture. Our "Standard" Products come with our "Monitor Match Guarantee" and require a lab signup process that involves sending test images to the lab so you can evaluate your current monitor calibration.
Our "Standard" Products are only available through our DPL Standard Products Roes software and can not be ordered any other way. All orders have a minimum of $6.00 or more. Due to the fact that we guarantee that these products will match your properly calibrated monitor, our staff will never adjust your images and we will print the file exactly how you send it. Any products or groups of products listed with the designation of (AQD or Auto Quantity Discount) will automatically receive quantity discounts from orders where multiple prints are made from one file. Please see our Standard price sheet for more information.
The signup process typically takes 3-5 days and can not be rushed. If you recently signed up with the lab and need to send orders, but have not received your evaluation images, you should send your orders from our Full Service products to ensure that the quality will be acceptable or wait until you receive your evaluation images in the mail.
Our "Standard" Products are only available through our DPL Standard Products Roes software and can not be ordered any other way. All orders have a minimum of $6.00 or more. Due to the fact that we guarantee that these products will match your properly calibrated monitor, our staff will never adjust your images and we will print the file exactly how you send it. Any products or groups of products listed with the designation of (AQD or Auto Quantity Discount) will automatically receive quantity discounts from orders where multiple prints are made from one file. Please see our Standard price sheet for more information.
The signup process typically takes 3-5 days and can not be rushed. If you recently signed up with the lab and need to send orders, but have not received your evaluation images, you should send your orders from our Full Service products to ensure that the quality will be acceptable or wait until you receive your evaluation images in the mail.
We've pushed the limits of the color gamuts of each of our printing device's through extensive color management practices so that we can produce color that can not be achieved in any other way. It is our opinion that this is the only way photographers and artists can achieve consistent results and truly be in control of their work. When you combine our DPL "Standard" Products with a properly calibrated monitor, the final output will be produced as you envisioned it, we guarantee it!
DPL Proof Prints & Products
Our Proof Prints & Proof Products are designed for customers that need more than a few 4x6 (most popular size) prints. Our minimum order for these products is $10.00. Each order is limited to one print size but can be from mixed images. Lab correction for color, brightness, and contrast is included in the discounted rate. Proof prints can be ordered through all systems but are not available through our retouching or design department. Coil binding and proof book options exist in our DPL Roes ordering systems.
Files need to be from standard 8-bit jpg's in either sRGB or adobeRGB.
Files need to be from standard 8-bit jpg's in either sRGB or adobeRGB.
DPL Full Service Products
Our Full Service Products have no minimums and no lab signup requirements. Print sizes and papers can be mixed in one order. Lab color correction, contrast and brightness adjustments are all included in the price. These products are available in store, at kiosk, from our website or ftp. They are also available through our design and retouch department as well.
Our Full Service Products and services are intended for customers that prefer not to spend hours in front of their computers adjusting their images or for complex orders that need more help from our staff.
Our Full Service Products and services are intended for customers that prefer not to spend hours in front of their computers adjusting their images or for complex orders that need more help from our staff.
Monday, November 22, 2010
Orders Damaged or Lost During Shipping
If you should receive an order that was damaged during shipping, please notify customer service immediately so we can reprocess the order and re-ship the order. If the order was time sensitive, please let the customer service representative know, so they can upgrade the shipping to try and meet your deadline.
We currently have the ability to track all orders that ship from Photo Express Digital Pro Lab. If you believe an order has been lost by one of our shipping carriers, you can login to your online account and click on the tracking links to find the shipping details. If an order is taking an unreasonable amount of time based on the ordered shipping method, please contact customer service so we can reprocess your order.
We currently have the ability to track all orders that ship from Photo Express Digital Pro Lab. If you believe an order has been lost by one of our shipping carriers, you can login to your online account and click on the tracking links to find the shipping details. If an order is taking an unreasonable amount of time based on the ordered shipping method, please contact customer service so we can reprocess your order.
Guarantees and Refunds
Our Full Service Products are individually adjusted for color, brightness & contrast by highly trained lab technicians. We guarantee that those products will be produced at a level of quality to meet your satisfaction or we will redo the order at no charge. If we are unable to meet your expectations, you will receive a full refund.
Our Standard Products are printed to an industry standard of color and guaranteed to match your properly calibrated monitor. If the product was printed incorrectly and does not match a properly calibrated monitor, we will redo the order at no charge or refund the order.
Our Standard Products are printed to an industry standard of color and guaranteed to match your properly calibrated monitor. If the product was printed incorrectly and does not match a properly calibrated monitor, we will redo the order at no charge or refund the order.
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