Monday, November 29, 2010

DPL "Standard" Products (Products Printed to an Industry Standard of Color)

Our DPL "Standard" Products are printed to an industry standard of color and contain some of our lowest pricing available to our customers.   These products are intended for customers who edit and adjust their own images on calibrated monitors using software like, Adobe Photoshop, Adobe Lightroom and Apple Aperture.  Our "Standard" Products come with our "Monitor Match Guarantee" and require a lab signup process that involves sending test images to the lab so you can evaluate your current monitor calibration.

Our "Standard" Products are only available through our DPL Standard Products Roes software and can not be ordered any other way.  All orders have a minimum of $6.00 or more.  Due to the fact that we guarantee that these products will match your properly calibrated monitor, our staff will never adjust your images and we will print the file exactly how you send it.  Any products or groups of products listed with the designation of (AQD or Auto Quantity Discount) will automatically receive quantity discounts from orders where multiple prints are made from one file.  Please see our Standard price sheet for more information.

The signup process typically takes 3-5 days and can not be rushed.  If you recently signed up with the lab and need to send orders, but have not received your evaluation images, you should send your orders from our Full Service products to ensure that the quality will be acceptable or wait until you receive your evaluation images in the mail.


We've pushed the limits of the color gamuts of each of our printing device's through extensive color management practices so that we can produce color that can not be achieved in any other way.  It is our opinion that this is the only way photographers and artists can achieve consistent results and truly be in control of their work.  When you combine our DPL "Standard" Products with a properly calibrated monitor, the final output will be produced as you envisioned it, we guarantee it!

DPL Proof Prints & Products

Our Proof Prints & Proof Products are designed for customers that need more than a few 4x6 (most popular size) prints.  Our minimum order for these products is $10.00.  Each order is limited to one print size but can be from mixed images.  Lab correction for color, brightness, and contrast is included in the discounted rate.  Proof prints can be ordered through all systems but are not available through our retouching or design department.  Coil binding and proof book options exist in our DPL Roes ordering systems.

Files need to be from standard 8-bit jpg's in either sRGB or adobeRGB.

DPL Full Service Products

Our Full Service Products have no minimums and no lab signup requirements.  Print sizes and papers can be mixed in one order.  Lab color correction, contrast and brightness adjustments are all included in the price.  These products are available in store, at kiosk, from our website or ftp.  They are also available through our design and retouch department as well.

Our Full Service Products and services are intended for customers that prefer not to spend hours in front of their computers adjusting their images or for complex orders that need more help from our staff.

Monday, November 22, 2010

Orders Damaged or Lost During Shipping

If you should receive an order that was damaged during shipping, please notify customer service immediately so we can reprocess the order and re-ship the order.  If the order was time sensitive, please let the customer service representative know, so they can upgrade the shipping to try and meet your deadline.

We currently have the ability to track all orders that ship from Photo Express Digital Pro Lab.  If you believe an order has been lost by one of our shipping carriers, you can login to your online account and click on the tracking links to find the shipping details.  If an order is taking an unreasonable amount of time based on the ordered shipping method, please contact customer service so we can reprocess your order.

Guarantees and Refunds

Our Full Service Products are individually adjusted for color, brightness & contrast by highly trained lab technicians.  We guarantee that those products will be produced at a level of quality to meet your satisfaction or we will redo the order at no charge.  If we are unable to meet your expectations, you will receive a full refund.

Our Standard Products are printed to an industry standard of color and guaranteed to match your properly calibrated monitor.  If the product was printed incorrectly and does not match a properly calibrated monitor, we will redo the order at no charge or refund the order.

Changes to Existing Orders and Order Cancellations

Many orders are started within minutes of being received.  If you need to make a change or cancel an order, please call our customer service staff as soon as possible.  Once we have begun an order, it may be past the point of cancellation or changes.

Regarding changes to orders, some orders may need to be resubmitted by the photographer to preserve order accuracy.  If we are able to make changes, more time may be required to fulfill the order.

Rush Services

We have several rush options at Photo Express Digital Pro Lab.  Most of our online systems have the ability to add a "VIP Rush" for an additional $4.95 per order.  When placing an online order with a VIP Rush, it is important to enter your preferred due date and time and give us as much time as possible on the order.  If we can not meet your request, a customer service representative will contact you with our other options.  Some of our options include a 4 hour rush upgrade for an additional 50% and a 1 hour upgrade for an additional 100%.  The rush percentages are based on the total cost of the order.

Hours Of Operation

Store hours are Monday-Friday from 8:00am to 6:00pm and Saturday's from 10:00am to 4:00pm  Central Time.  Our C-41 film processing hours begin 1 hour after we open and end 1 hour before we close on a Monday through Saturday basis.

Minimum Order Charges

Our Full Service Products have no minimum order requirements on either the quantity of products or the dollar amounts.  Our Standard Products have a $6.00 minimum order requirement and some Standard Products have minimum quantities as well.  Our Proof's Products have a $10.00 minimum order.  All minimum requirements are based on a per order basis.  Shipping & rush fees are all factored into the minimum order requirements.

Sunday, November 21, 2010

Due Times For Orders

Orders for Standard, Full Service and Proof Prints received before 3:00pm (CST) M-F will be ready by 12:00 noon (CST) the next working day based on a Monday-Friday basis.  The addition of each finishing service (ie. mounting, texturing, etc) adds one day per service.  Below are the schedule of days required for other types of products:

Canvas Products - 4 Days
Specialty Products - 3 Days
Digital Press Products - 3 Days
Scanning Service - 1 Day
Retouching Services - 3-5 Days
Design Services - 3-5 Days
Video Transfer Services - 3-5 Days

When ever any of the above services are combined on a single order then the days are added to the order for a final due date, not to exceed 5 day's.  Any order received by 3:00pm on Monday will be ready by 12:00 noon on Friday.

Our lab has always maintained extra equipment so that we may continue to meet our ready date and times during the heaviest of seasons.  Typically the only reason for a delay on an order would be due to technical difficulty's associated with an order.  If a technical issue should occur with an order, extra time will be added to the order until the issue is resolved.

Wednesday, November 3, 2010

DVD Slideshow

Let us create a DVD Slideshow of your images and set it to music, giving your images the movement and meaning of the moments you remember!

At Photo Express Digital Pro Lab, we offer two different types of DVD Slideshows to choose from: Standard and Extended. Both options include Music, Standard DVD Case and Printed Disc. Our Standard DVD Slideshow allows for a 150 image maximum, while our Extended DVD Slideshow allows for 500 images max. Both DVD Slideshow types use a variety of different transitions between images to give your slideshow smooth and steady movement from beginning to end.

Add your own title and specify what genre of music you want as the mood-setter for your slideshow. Photo Express Digital Pro Lab has over 500 songs* to choose from. You pick the music genre, and our designers will choose a particular song that will help create the feel that you want. Here are just some of our popular music genres to choose from:

Romantic | Latin | Instrumental | Jazz | Pop | Classical | Indie Rock | Gospel & Christian Electronica | Country | Hip Hop | Children’s | Singer/Songwriter | and more…


Our DVD Slideshows are burned to disc in NTSC format and can be played in any standard DVD Player or Computer (MAC or PC).

The original image files are not included on the Slideshow DVD. For image archiving, please see our Disc Archive options.


*Songs are chosen from our collection of royalty free music. Unfortunately, due to copyright infringement laws, we cannot use copywritten material provided by the customer.

Tuesday, November 2, 2010

Sports Trading Cards (double sided)

A must for any sports photographer.  Our double side trading cards are printed with the most amazing quality.  Our proven color management really makes the difference and produces a double sided product that really shines.  Printed on heavy gloss paper stock and sold in sets of 12, its the perfect sports product.  We've got designs for almost any sport or event and if we don't have a ready made graphic, our design staff can make you a custom product or you can design your own.

Metal Photo License Plates

Car collectors, car buffs, and high school seniors really love this product.  These metal license plates are truly unique products.  They are durable and water resistant aluminum license plates will really holdup.  Add some text and a senior photo and you have the perfect product for those car loving seniors.  Dress them up with the school mascot or logo and every kid will have to have one.

Ceramic Photo Tiles

The Ceramic Photo Tiles come in two sizes,  4 1/2"X4 1/2" & 6"X6" and two finishes, glossy & matte.  These are actual ceramic tiles that can be grouted into a kitchen backsplash, a kitchen or bath counter, or even a table top.  They cleanup easily with a soft cloth and non-abrasive cleanser.


Included in the price is a small display easel so that you can just place them on a table or shelf for display.

Monday, November 1, 2010

Image Recovery Service

Don’t go into panic-mode quite yet. Images that you once thought were gone forever can now be recovered!

Have you accidentally deleted an image, experienced a card corruption, or had camera batteries fail while saving a picture? Photo Express Digital Pro Lab, as a Lexar Authorized Image Recovery Service specialist, provides reliable image recovery of the most popular file types, including JPEG, TIFF, RAW, MP4, AVI, and more. We can recover files from any type of memory card—helping you save your valuable photos and videos, giving you added peace of mind knowing your memories are not lost.

Bring in your memory card today and let us recover your most precious memories. Once the Image Recovery has been performed, we will burn your recovered files to DVD.

Although there is a good chance we will be able to recover your lost files, image recovery is not 100% guaranteed. If we are not able to recover your images, we will not charge you one cent!